Cognitor Overview

Since Cognitor’s inception, it has been continuously refining and redefining its existence through creation of some very powerful software applications that utilize our advanced heuristic AI and learning engine, data visualization, text analysis, real-time trending and data analytics to enhance the underlying transactional systems, focused initially on CRM platforms. The company has evolved from a...More»

Since Cognitor’s inception, it has been continuously refining and redefining its existence through creation of some very powerful software applications that utilize our advanced heuristic AI and learning engine, data visualization, text analysis, real-time trending and data analytics to enhance the underlying transactional systems, focused initially on CRM platforms. The company has evolved from a technology-driven, engine focus to providing a suite of Solutions for Service Management.

Our Service Resolution Management tool as evolved over the years and now is used by many leading global customer and product service organizations to enhance their service delivery. Cognitor’s solutions are unique because of their ability to learn and understand what has worked in the past to solve previous customer or product problems, so that agents are empowered in real time to better serve their customers.«Less