Cognitor Overview
Since Cognitor’s inception, it has been continuously refining and redefining its existence through creation of some very powerful software applications that utilize our advanced heuristic AI and learning engine, data visualization, text analysis, real-time trending and data analytics to enhance the underlying transactional systems, focused initially on CRM platforms. The company has evolved from a...More»
Since Cognitor’s inception, it has been continuously refining and redefining its existence through creation of some very powerful software applications that utilize our advanced heuristic AI and learning engine, data visualization, text analysis, real-time trending and data analytics to enhance the underlying transactional systems, focused initially on CRM platforms. The company has evolved from a technology-driven, engine focus to providing a suite of Solutions for Service Management.
Our Service Resolution Management tool as evolved over the years and now is used by many leading global customer and product service organizations to enhance their service delivery. Cognitor’s solutions are unique because of their ability to learn and understand what has worked in the past to solve previous customer or product problems, so that agents are empowered in real time to better serve their customers.«Less
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| Name: | Agile Service Management |
| Product URL: | http://www.cognitor.com/asm.html |
| Description: | Cognitor’s Agile Service Management product suite enhances the productivity of your service organization by helping you optimize every customer interaction. The Agile Service Management platform is designed to provide you with an easy link to serve your customers in the most productive, consistent, intelligent, innovative and knowledgeable way. Agile Service Management helps better manage your operation by providing visibility into key issues while keeping your support cost low. |
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