Traditional methods of carrying out a customer satisfaction survey make it difficult for the customer or client and easy for the supplier. So most customers avoid doing it, and you lose customers without even knowing it.
Want to REALLY know what your customers really think of you? Send them a Customer Thermometer instead.
Your customers get a unique customer satisfaction survey in the form of a traffic light email and click a single button to let you know how they’re feeling.
That’s it. Just one click. They carry on with their day. You get instant feedback on how they feel and follow up appropriately.
It shows your customer how much you value their time and feedback. And since it’s so flexible, you can use it to measure almost anything – from staff satisfaction through to internal customer feedback.
Customer Thermometer is a beautifully designed traffic light email, an email merging system, a customer alert system and a customer satisfaction survey system all rolled into one.