ePeople, is the leading provider of support solutions for companies that sell complex products and services. ePeople Teamwork™, a thin client support software solution, helps companies manage and resolve complex customer issues more effectively for increased customer satisfaction and retention. By blending expertise management, knowledge management and collaborative resolution processes, ePeople Teamwork significantly improves a company’s ability to capture, grow, and retain customers. Typically, complex support requests and strategic accounts require highly cross-functional teams of people working together. ePeople Teamwork allows these teams to capture and manage all customer issues and activities (including those in your existing CRM), dynamically finds and assembles the best set of people for each task, and provides them with a highly productive, Web-based environment in which to collaborate.
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