FonGenie℠ answers the phone at your retail and small business. It will greet callers, interact with them by giving them answers to frequently asked questions, and best of all it will position and up-sell your products and services. We do not replace the human interaction, but enhance the experience for both customers and yourself.
Your callers’ behavior is automatically highlighted with the most important information for business owners and managers to act upon. It is filled with charts and reports showing the number of calls during a time-frame, engagements for each calls, most listened specials or menus, frequency of calls from a customer and much more.
The main goal is to make analytics reporting proactive and shorten the time between aggregating and analyzing data, drawing conclusions and taking actions based on the collective intelligence.