Freshdesk is an On demand Customer support software for multi-channel and social Customer Support.
Freshdesk combines traditional customer support channels like Email & Phone seamlessly with new social channels like Twitter, Facebook etc.
Freshdesk includes a full-fledged community management portal where customers can ask questions, get answers and report problems.
Freshdesk allows you to collect ideas from customers and allows users to vote on those ideas
Financials
| Date | Type | Amount | Investors | Valuation |
|---|---|---|---|---|
| 12/01/11 | Other | 1M | Unknown | |
| 04/01/12 | Series B | 5M | Unknown |
People
Competitors
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Vision Helpdesk:
Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple… See Company Profile »
Assistly:
We are passionate about building technologies and companies that make a difference. Assistly is founded by… See Company Profile »
Zendesk:
Zendesk extends good help desk karma to any company looking to offer professional-grade support service with… See Company Profile »
News
Funding daily: Get customer support while shopping for expensive gifts
April 26, 2012 10:43 pm
At VentureBeat, we come across a lot of funding news every day. In order to bring you the most information… Continue reading ⟩
Social customer service software Freshdesk grabs $5M
April 26, 2012 7:14 pm
Customer support software in the cloud provider Freshdesk helped itself grab a $5 million in funding, the company reported Thursday. Freshdesk gets… Continue reading ⟩