Freshdesk is an On demand Customer support software for multi-channel and social Customer Support.
Freshdesk combines traditional customer support channels like Email & Phone seamlessly with new social channels like Twitter, Facebook etc.
Freshdesk includes a full-fledged community management portal where customers can ask questions, get answers and report problems.
Freshdesk allows you to collect ideas from customers and allows users to vote on those ideas
Financials
| Date | Type | Amount | Investors | Valuation |
|---|---|---|---|---|
| 12/01/11 | Other | 1M | Accel Partners | Unknown |
| 04/01/12 | Series B | 5M | Accel Partners, Tiger Global Management | Unknown |
People
Competitors
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Assistly:
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Zendesk:
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News
Conversocial raises $4.4M to lower risk of angry customer rants
May 28, 2013 7:08 pm
July 9-10, 2013 San Francisco, CA Tickets On Sale Now Businesses work hard to acquire customers, and once they have… Continue reading ⟩
Funding daily: Get customer support while shopping for expensive gifts
April 26, 2012 10:43 pm
July 9-10, 2013 San Francisco, CA Tickets On Sale Now At VentureBeat, we come across a lot of funding news… Continue reading ⟩
Social customer service software Freshdesk grabs $5M
April 26, 2012 7:14 pm
July 9-10, 2013 San Francisco, CA Tickets On Sale Now Customer support software in the cloud provider Freshdesk helped itself grab a… Continue reading ⟩