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Headline: People Powered Customer Service

Website: http://getsatisfaction.com/

Blog: http://blog.getsatisfaction.com/

Get Satisfaction makes a network of customer support forums where customers can post their own questions, idea, problems, or conversations about a product. They have seeded the network with boards for over 200 companies. If a company wishes, they can claim their company's board and put their own employees on to moderate the boards.

Get Satisfaction is a direct connection between people and...More»

Address: 370 Brannan St. San Francisco, CA 94107 Map it »

Email: info@getsatisfaction.com

Industry: Consumer Internet

Sub-Industry: Content / Information

Legal Structure: Corporation

Ownership: Private

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Management

Board of Directors

Date	Type	Capital Amount	Post-Money Valuation	Investors
09/2007	Series A	1.3M	Unknown	First Round Capital

Name:	Satisfaction Unlimited
Product URL:	http://getsatisfaction.com/
Description:	Satisfaction is an online forum to facilitate product support for and by users. Users can post questions, ideas, problems, or conversations about a product. Other users can join in to answer, adding into the knowledge base. Each question can be tracked by email or RSS.
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Page Information

Last Edit:

05/06/2009 11:32AM by paidsupport

History:

v14 > v13 > v12 > v11 > v10 > v9 > v8 > v7 > v6 | See all versions

User Opinions

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Bullish Opinions (14)	Author/Date
Startups abound, customer feedback for those organisations essential Add Comment	damonoehlman 07/27/2009	100% 1 vote 1 0% 0
Excellent product! Excellent API! Add Comment	aesaes 07/11/2009	100% 1 vote 1 0% 0
Very good product. Like especially their API Add Comment	kauhanen 02/24/2009	100% 1 vote 1 0% 0
smart investors, helpful product, intuitive user interface. not in that order! Add Comment	liberty248 02/13/2009	100% 1 vote 1 0% 0
Disrupt synchronous and asynchronous support services - allowing passive and user-driven manpower Add Comment	torrg 11/18/2008	67% 3 votes 2 33% 1
You have to take a lok. Pretty cool overall. I believe that this will take an up turn very soon. Add Comment	gidgetmaster 11/16/2008	67% 3 votes 2 33% 1
Benefits users and producers - great combo. Add Comment	willsurvive 10/10/2008	80% 5 votes 4 20% 1
beautiful product Add Comment	troyspur 09/30/2008	100% 2 votes 2 0% 0
Very impressive idea, should get funding soon from a little bird. Add Comment	brattonman 09/16/2008	100% 3 votes 3 0% 0
word on the street is that they will be closing a significant series B soon! Add Comment	pdizzlle 08/26/2008	100% 4 votes 4 0% 0
I'm very impressed with this product. I'll never have to build a support page again! Add Comment	jessehattabaugh 08/26/2008	100% 2 votes 2 0% 0
Many companies are actively using Get Satisfaction's boards to respond to users Add Comment	dave 05/22/2008	100% 4 votes 4 0% 0
Their API should accelerate their adoption Add Comment	danl 05/10/2008	100% 6 votes 6 0% 0
More and more customers resolve support issues through forums Add Comment	danl 05/10/2008	100% 6 votes 6 0% 0

Show all Bullish Opinions

Bearish Opinions (2)	Author/Date	Do you agree?
the response i am referencing came direct from the get satisfaction team. Add Comment	tommyb 06/15/2009		100% 1 vote 1 0% 0
the product is crap / unintuitive and I asked a ? the support was condescending 1 comment Add Comment	tommyb 12/02/2008		33% 3 votes 1 67% 2
While you are totally within your rights to say that Get Satisfaction is crap and unintuitive, they are not personally responsible for the quality of support you received; they merely provide a forum for the support at companies to answer questions and receive suggestions. If the help you received was condescending you should direct that to the support team of the company/product you were having problems with, unless it was the support team at Get Satisfaction themselves.	amez	06/15/2009