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Get Satisfaction Overview
Get Satisfaction makes a network of customer support forums where customers can post their own questions, idea, problems, or conversations about a product. They have seeded the network with boards for over 200 companies. If a company wishes, they can claim their company's board and put their own employees on to moderate the boards.
Get Satisfaction is a direct connection between people and...More»
Get Satisfaction makes a network of customer support forums where customers can post their own questions, idea, problems, or conversations about a product. They have seeded the network with boards for over 200 companies. If a company wishes, they can claim their company's board and put their own employees on to moderate the boards.
Get Satisfaction is a direct connection between people and companies that fosters problem-solving, promotes sharing, and builds up relationships. Thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services. Get Satisfaction is open, transparent, and free. You’re free to ask, free to answer, and free to start a new conversation. Everyone is invited and encouraged to participate: companies, employees, customers — anyone with an opinion, an answer, or something to say.«Less
Funding
| Date | Type | Capital Amount | Post-Money Valuation | Investors |
|---|---|---|---|---|
| 09/2007 | Series A | 1.3M | Unknown | |
| 01/2010 | Series C | 2.3M | Unknown |
|
| 09/2010 | Series A | 6M | Unknown |
|
| 08/2011 | Series B | 10M | Unknown |
Products
| Name: | Satisfaction Unlimited |
| Product URL: | http://getsatisfaction.com/ |
| Description: | Satisfaction is an online forum to facilitate product support for and by users. Users can post questions, ideas, problems, or conversations about a product. Other users can join in to answer, adding into the knowledge base. Each question can be tracked by email or RSS. |
| Screenshots: |
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Competitors
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Profile
OpinionsRelated Companies
Page Information
08/05/2011 05:34PM by limguine
User Opinions
Bulls vs. Bears (16)
| Bullish Opinions (14) | Author/Date | Do you agree? | |
|---|---|---|---|
|
Startups abound, customer feedback for those organisations essential |
damonoehlman 07/27/2009 |
  |
100% 1 vote 1 0% 0 |
|
Excellent product! Excellent API! |
aesaes 07/11/2009 |
|
100% 1 vote 1 0% 0 |
|
Very good product. Like especially their API |
kauhanen 02/24/2009 |
|
100% 1 vote 1 0% 0 |
|
smart investors, helpful product, intuitive user interface. not in that order! |
liberty248 02/13/2009 |
|
100% 1 vote 1 0% 0 |
|
Disrupt synchronous and asynchronous support services - allowing passive and user-driven manpower |
torrg 11/18/2008 |
|
67% 3 votes 2 33% 1 |
|
You have to take a lok. Pretty cool overall. I believe that this will take an up turn very soon. |
gidgetmaster 11/16/2008 |
|
67% 3 votes 2 33% 1 |
|
Benefits users and producers - great combo. |
willsurvive 10/10/2008 |
|
80% 5 votes 4 20% 1 |
|
beautiful product |
troyspur 09/30/2008 |
|
100% 2 votes 2 0% 0 |
|
Very impressive idea, should get funding soon from a little bird. |
brattonman 09/16/2008 |
|
100% 3 votes 3 0% 0 |
|
word on the street is that they will be closing a significant series B soon! |
pdizzlle 08/26/2008 |
|
100% 4 votes 4 0% 0 |
|
I'm very impressed with this product. I'll never have to build a support page again! |
jessehattabaugh 08/26/2008 |
|
100% 2 votes 2 0% 0 |
|
Many companies are actively using Get Satisfaction's boards to respond to users |
dave 05/22/2008 |
|
100% 4 votes 4 0% 0 |
|
Their API should accelerate their adoption |
danl 05/10/2008 |
|
100% 6 votes 6 0% 0 |
|
More and more customers resolve support issues through forums |
danl 05/10/2008 |
|
100% 6 votes 6 0% 0 |
| Bearish Opinions (2) | Author/Date | Do you agree? | |
|---|---|---|---|
|
the response i am referencing came direct from the get satisfaction team. |
tommyb 06/15/2009 |
|
100% 1 vote 1 0% 0 |
|
the product is crap / unintuitive and I asked a ? the support was condescending
1 comment
Add Comment
|
tommyb 12/02/2008 |
|
33% 3 votes 1 67% 2 |
While you are totally within your rights to say that Get Satisfaction is crap and unintuitive, they are not personally responsible for the quality of support you received; they merely provide a forum for the support at companies to answer questions and receive suggestions. If the help you received was condescending you should direct that to the support team of the company/product you were having problems with, unless it was the support team at Get Satisfaction themselves.
|
amez | 06/15/2009 | |
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Startup Exchange Price
Exchange »- Current Price
- VB$33.18
- Today's Change
- -0.03 (-0.1%)
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