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News & Blogs
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6 Help Desk and Customer Service Apps for the iPad
You probably won't want to replace all your call center PCs with iPads, and doing "real" support work likely requires a full keyboard. But we're...
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5 Idea Management Apps for Facebook
Companies such as Dell and Starbucks have created public facing websites for gathering ideas from customers. These two examples are powered by...
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Can UserVoice Do What FISH! Can't and Make Customer Service Fun?
Plenty of people have tried to make customer service "fun." If you've ever worked a customer service job, you may have seen a FISH! Training Video....
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Geckoboard: “It’s Chartbeat For Everything Else”
Businesses live or die on their ability to react to the market in realtime. The faster you can get information, the faster you can make decisions....
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UserVoice Brings Its Customer Feedback Service To Facebook Pages
Earlier this year, Get Satisfaction launched a Facebook application that brought the popular customer support service to the world's most popular...
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Jive Battles the Social Frankenstein with New HTML5 Mobile Apps
Jive Software made three announcements at JiveWorld today: 1) Over 50 developers have committed to developing applications for the forthcoming Jive...
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Parature Brings A Customer Support Tab To Facebook Pages
As Facebook increasingly becomes a channel for brands to interact with consumers, it makes sense for companies to tap into the social network to...
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Always Be Testing: 8 Services For Usability Feedback
Over the weekend we had a chance to highlight Graphic.ly - a company that opted to release early (and imperfectly) in exchange for valuable user...
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HOW TO: Get Your Feedback Heard on Social Networks
Mollie Vandor is the Product Manager for Ranker.com and Media Director for Girls in Tech LA. You can find her on Twitter and on her blog, where she...
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Customer Service Tips for Early Stage Startups
Few companies put as much effort into customer service as they do into member acquisition. However, in order to retain members, community-driven...
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10 of the Best Social Media Tools for Entrepreneurs
This series is supported by Grasshopper, the Virtual Phone System designed for entrepreneurs. Learn more about Grasshopper at Grasshopper.com....
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Salesforce.com brings better customer service to Twitter and the web
Salesforce.com just announced the the latest version of its web-focused customer service tool, the Service Cloud.
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37signals vs. Get Satisfaction, Or Else… UserVoice
Last Tuesday, 37Signals initiated a heated debate over Get Satisfaction and its people-powered customer service. Days later, Jason Fried provided a...
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Get Satisfaction Leads Among Idea Aggregators
Finding new ways to reach, engage with, and learn from customers is a cornerstone of Enterprise 2.0. The idea and suggestion management space is one...
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Want more Edicy? Find out how to tell us
So you have this "Edicy page", but really missing a feature or two? We know you have your page but always don't know what you find essential and it's...
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MeasuredUp Connects Businesses with Disgrunteled Customers
MeasuredUp is a review service that allows customers to share their positive and negative experiences about local or online businesses, but until now,...
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Dear Company X: Fix YOU So You Can Fix Me, Please!
As virtually anyone would agree, it’s fantastic when technology works when required. But if a new report published today is any indication, the matter...
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News & Blogs
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Get Satisfaction and Smartling Join Efforts to Build Global Community Portals in Multiple Languages
Dec 9, 2011 - 0 comments
Get Satisfaction et Smartling joignent leurs efforts pour construire des portails communautaires mondiaux en plusieurs langues
Dec 9, 2011 - 0 comments
HootSuite Integrates Google+ Pages Into Social Media Dashboard
Nov 15, 2011 - 0 comments
HootSuite Manages YouTube, Flickr Comments
Nov 11, 2011 - 0 comments
Advise.me Partners With Xero, GetSatisfication, Zendesk & SEOmoz, Adds 8 More To Team
Nov 1, 2011 - 0 comments
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