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Salesforce.com brings better customer service to Twitter and the web
Salesforce.com just announced the the latest version of its web-focused customer service tool, the Service Cloud.
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Get Satisfaction 2.0 offers a new take on customer support
Get Satisfaction, a startup that wants to give customers more control over the customer service process, has rolled out a redesigned version of its...
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Want to get funding? It’s all about research
Video interview: Wendy Lea has worked as a bootstrap entrepreneur, corporate executive, and angel investor over the last 25 years. She joined...
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Customer Service Tips for Early Stage Startups
Few companies put as much effort into customer service as they do into member acquisition. However, in order to retain members, community-driven...
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How to Capitalize and Profit from Systemic Failure
Fear of failure rarely keeps serial entrepreneurs down. In fact, said Marc Pincus, CEO of Zynga at today's FailCon event, "As entrepreneurs and...
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10 of the Best Social Media Tools for Entrepreneurs
This series is supported by Grasshopper, the Virtual Phone System designed for entrepreneurs. Learn more about Grasshopper at Grasshopper.com....
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Shiny, Happy Brightkite: Check Out the Site's New Look, Enhanced Features
Last week, we noticed some downtime for location-based web service and TechStars grad Brightkite. We emailed founder Brady Becker and learned that...
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TwittLink: Share Fast And Tweet From Your Site With Others
Just last night we were talking about the speed at which information is shared on the web, primarily through Twitter and Facebook. The default options...
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4 Ways Social Media is Changing Business
Soren Gordhamer writes and consults on ways we can more creatively and effectively use the technologies of our age, including social media. He is the...
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Salesforce for Twitter Launches
Today enterprise cloud computing company Salesforce.com announced the next evolution of its web based CRM product, Service Cloud 2. With Service Cloud...
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Google's Summer of Code Helps Government Transparency
In it's fifth year, Google's Summer of Code continues to usher advanced education students into the open source environment. For a three month period,...
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5 Social Media Lessons Learned From Whole Foods
Soren Gordhamer is the author of Wisdom 2.0: Ancient Secrets for the Creative and Constantly Connected (HarperOne, 2009). His homepage is...
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15 Fluid Apps You Can Build for Your Business
Fluid is a simple application for creating site-specific browsers (SSBs) on your OSX desktop. Fluid definitely wasn't the first SSB project and was...
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Microsoft Employees Want Your Ideas for Improving Office
Ever wish you had the ear of the employees who work on Microsoft Office? For all those whose work lives and breathes Office, here's your chance to...
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How Gen-Y Startups Use Social Media to Shatter the Status Quo
Greg Rollett is a 20something marketing guy who helps 20somethings live a Rock Star Lifestyle through leveraging social media, nontraditional...
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HOW TO: Use the Web for Socially Responsible Shopping
The idea of “ethical consumerism” or “conscious consuming” is a social movement based around the idea that people should be cognizant of the impact...
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Get Satisfaction, Zendesk, & JIRA: A Support Mashup
Customer service reps, it's your lucky day. It just so happens that three of the top Web-based support applications — ticketing system Zendesk, issue...
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Expono: Flickr, Picasa and the Kitchen Sink
You can't swing a stick on the Web these days without hitting a photo or media sharing service. Some of the most popular ones like Flickr and...
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Spymaster Twitter Game: The Complete Guide
If you’ve been living under a rock for the past week (ie. ignoring Twitter completely) then you might have missed the craze that is Spymaster, a new...
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A few words about downtime
We hate downtime. Just like you, it makes us a little nuts when the Web apps we run our lives with aren't available *right now*. Because that's when...
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