HyperQuality Overview

At HyperQuality, we focus on improving customer experience 24/7. We accomplish this through our proven and innovative methodology for evaluations and surveys, reliable and valid data, and powerful reporting software resulting in specific recommendations from the agent to the company–wide level.

Seattle, Washington-based HyperQuality, founded in 2003, is an independent quality assurance firm...More»

At HyperQuality, we focus on improving customer experience 24/7. We accomplish this through our proven and innovative methodology for evaluations and surveys, reliable and valid data, and powerful reporting software resulting in specific recommendations from the agent to the company–wide level.

Seattle, Washington-based HyperQuality, founded in 2003, is an independent quality assurance firm with a focus on quality customer contacts, overall customer experience and employee satisfaction. At our core, we believe contact center operations in particular — and customer service overall — can be improved by a three-part process:
• Perform sharp analysis on method with constant calibration;
• Provide reliable and valid data for agent improvement;
• Engage in a frequent and thorough review process.«Less