KANA Software

http://www.kana.com/

KANA(NASDAQ: KANA) provides an industry-leading customer-centric eCRM solution to the largest businesses in the world, helping them to better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments. Through comprehensive multi-channel customer relationship management that combines the best-in-class KANA iCARE Architecture with enterprise applications, KANA has become one of the fastest-growing providers of next generation eCRM technology. The company’s customer-focused service, marketing and commerce software applications enable organizations to improve customer and partner relationships by enabling them to productively interact when, where and how they want – across all touch points, including web contact, web collaboration, e-mail, and telephone.

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