KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience.
The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base.
Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA’s award-winning solutions to deliver world-class customer service. KNOVA is a Consona CRM Solution, and is owned by privately held Consona Corporation. To learn more about Consona, please visit www.consona.com
Financials
| Date | Type | Amount | Investors | Valuation |
|---|---|---|---|---|
| 11/01/04 | Series E | 3.3M | Spence & Assoc., Hallett Capital, Modell Family Ventures, Archetype Capital, Sting Capital, David Axmark, Michael Widenius | Unknown |