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Headline: the virtual call center company

Website: http://www.liveops.com/

LiveOps helps companies make existing call centers more flexible and highly scalable, by enabling the virtual call center model. The LiveOps Virtual Call Center Solution combines an on-demand call center platform and applications, independent home agents, and proven best practices to deliver breakthrough call center results.

LiveOps provides unlimited flexibility by scaling on-demand to ensure...More»

Address: 5425 Stevens Creek Blvd. Santa Clara, CA 95051 Map it »

Phone: 408-844-2400

Industry: Consumer & Business Services

Sub-Industry: Business (Non-Financial)

Legal Structure: Corporation

Ownership: Private

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Name:	LiveOps On-Demand Call Center Platform
Product URL:	http://www.liveops.com/ondemand-call-center/platform.html
Description:	he LiveOps On-Demand Call Center Platform was built from the ground up to support virtual workers. It leverages the power of the Internet to enable you to manage and operate enterprise-grade virtual call centers. The LiveOps call center solution has been successfully deployed by enterprises to operate both single site and multi-site call centers, as well as to manage home-based agents to deliver superior customer service. Once deployed, you can expect the following benefits: Improved Flexibility All features and functions delivered through the LiveOps platform can easily be revised to respond to the rapidly changing needs of your business. Using a comprehensive set of open APIs, you can integrate with and leverage existing technology assets – and achieve exceptional return on investment with minimal risk. Increased Scalability The LiveOps On-Demand Platform is built using the highly distributed Internet Protocol (IP) architecture, with redundant systems designed for high availability and scalability to support the mission critical needs of enterprise grade call centers. Techniques such as grid computing, reliable asynchronous messaging, and distributed caching provide the foundational elements of the solution. Enhanced Security With comprehensive roles and permission management throughout the solution, the LiveOps On-Demand Platform has been designed to support the robust security requirements of enterprise customers. LiveOps’ Secure Exchange solution enables the capture, encryption, and storage of secure information in a locked vault.