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Headline: Turn feedback into performance

Website: http://www.marketmetrix.com/

Market Metrix is a privately held firm that provides multi-channel survey, analysis and service improvement tools and benchmarking data for the hospitality industry.

Market Metrix, LLC was founded in 1996 by principles Jonathan Barsky, Ph.D., and Lenny Nash to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition...More»

Address: 990 A Street, Suite 301 San Rafael, CA 94901 Map it »

Phone: 800-239-7515

Email: mhoke@marketmetrix.com

Founded: 1996

Industry: Consumer & Business Services

Sub-Industry: Business (Non-Financial)

Legal Structure: LLC

Ownership: Private

Management

Board of Directors

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Name:	Employee Metrix, and Customer Metrix
Product URL:	http://www.marketmetrix.com/en/default.aspx
Description:	EMPLOYEE METRIX: Market Metrix employee feedback solutions help you create and manage more engaged and loyal work teams and achieve better business results. Our portfolio of products, designed specifically for the hospitality industry, combine research, technology and superior client service. We tailor our solutions to meet your needs and partner with you to ensure success year after year. Employee Metrix™ helps you: * reduce turnover by uncovering problems and opportunities early * compare results to hospitality benchmarks * easily isolate issues with actionable reports and powerful web-based tools * turn feedback into results with action plans Employee Metrix™ Surveys Engaged, satisfied and emotionally connected work teams create Secure employees, those that recommend your company as a good place to work and plan to stay. CUSTOMER METRIX: Customer Metrix™, the next generation in Customer Experience Management (CEM) products, enables you to efficiently improve your customer experience with a real-time, hosted web-based system. Designed for flexibility, ease of use and actionable data results, Customer Metrix™ supports continuous improvement across all customer touch points and timely recovery efforts when you fall short of customer expectations. Customer Metrix™ integrates survey, analysis and action planning tools. With immediate results and integrated problem manager tools, Customer Metrix™ moves beyond simple measurement to actively improve customer satisfaction and service recovery efforts.