Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.

As part of a Customer Relationship Management (CRM or Social CRM) program, Medallia’s cloud-based Customer Experience (CX) software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and delivers action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance.

Financials

Date Type Amount Investors Valuation
09/01/12 Other 35M Sequoia Capital Unknown

People

Juan Dellarroquelle (Board member)

Russell Haswell (Board member)

Nelson Pascua (Board member)

Edward Rothman (Board member)

Randy Korba (Board member)

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Competitors

QuestBack: QuestBack is a global leader in enterprise feedback management, customer experience management, Social CRM and market… See Company Profile »
Clarabridge: Clarabridge™ is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top… See Company Profile »
Satmetrix Systems: Satmetrix Systems is the leading provider of enterprise solutions for improving business loyalty and profitability. Our… See Company Profile »
Allegiance: Allegiance, Inc. provides Enterprise Feedback Management (EFM) solutions that help organizations drive growth and increase profitability… See Company Profile »

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