Key People

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Management

Graham Weston, Chairman

Graham Weston became involved with Rackspace in late 1998, when he decided to invest in the start-up company and assist with corporate strategy, marketing and business development. As CEO, Weston focused his time and energy on setting the direction for Rackspace as it carved out a leadership position in the Internet infrastructure market. Now, Weston takes charge of corporate strategy, business development and M&A activity.

Weston is also active in real estate and, as CEO of Weston Properties, owns 700,000 square feet of industrial and office properties in Texas, including the Weston Centre in San Antonio's business district. In 1989 Graham Weston founded Assessment Technologies, an ad valorem tax consulting firm.

Weston is an alumnus of Texas A&M University.

Lanham Napier, President & CEO

Lanham Napier joined Rackspace as Chief Financial Officer in April, 2000, just a few short months before the technology industry hit rock bottom during the 2000 downturn. He is largely credited by Rackspace's own management team in keeping the company steady and setting it on its current path to profitability and success.

In January of 2001, Lanham was named President of the company, working side-by-side with then CEO Graham Weston as they pulled the company out of a cash-burning mode and established an operational discipline that set Rackspace on a permanent positive revenue track. In 2006, he was named Chief Executive Officer, further underscoring his key role at the company.

Early in his career, Lanham worked as an analyst for Merrill Lynch & Co. from May of 1993 to June of 1995. Prior to coming to Rackspace, he served as a director for Silver Brands Partners, a San Antonio investment firm.

Immediately after joining Rackspace, Napier recognized that customer service was at the very core of Rackspace's business and helped introduce the 'fanatical customer support' culture for which Rackspace is known today. His efforts went into instilling a deep concern for and interest in the customer at every level of the company, rewarding positive behavior and quarterly growth, as well as customer acquisition and retention. Despite the discipline, Rackspace is regularly cited locally and nationally as one of 'the best places to work.'

During his tenure, Lanham has seen the company grow from less than 100 employees to more than 2,000, and from a single data center to eight facilities located in Texas, Washington, D.C, and London, England.

Lanham has a B.A. in Economics from Rice University and an M.B.A. from Harvard University.

Pat Condon, Co-Founder

Pat Condon is one of the co-founders of Rackspace. Pat spends most of his time with customers learning about what Rackspace does well, what might be improved upon and how to expand products and services to better serve Rackspace customers. Pat also spends time determining how to better match the company's service offerings with the changing IT landscape.

Throughout his tenure at Rackspace, Pat has held numerous leadership positions in marketing, customer care and business development and has helped champion Rackspace's unique flavor of customer service, Fanatical Support®.

Pat received a B.A. in Finance from Santa Clara University.

Dirk Elmendorf, Co-Founder

Dirk Elmendorf is one of the co-founders of Rackspace. Dirk spends time promoting the technology and services that makes Rackspace unique, focusing on the advantages of Rackspace products to industry leaders, customers, technology and business partners. Dirk is also a thought leader at RackLabs where he works on process innovation that will help Rackspace continue to lead the field in service and innovation.

Dirk received a B.A. in International Economics from Trinity University.

David Belle-Isle, SVP, Human Resources

David is responsible for attracting, developing, supporting and rewarding talented and engaged Rackers who are dedicated to providing Fanatical Support®. David leverages his more than 30 years in human resources, leadership development and Net Promoter experience to continuously improve Rackers ability to build customers for life.

Prior to coming to Rackspace, David was the Senior Vice President of Organization and Process Excellence at Intuit, Inc. in Mountain View, California. There he architected the Customer Experience Review Process designed to measure and improve customer experience and loyalty, which Rackspace embraces as a key strategy for profitable growth.

David received his bachelors and masters degrees in psychology from Springfield College, and a Ph.D. in Human and Organization Development from the University of Northern Colorado.

John Engates, CTO

John Engates joined Rackspace in August of 2000 and currently serves as Chief Technology Officer. Engates has worked in several areas of Rackspace including Operations, Professional Services and Customer Care. Most recently, Engates has been responsible for managing the ongoing development of Rackspace's Intensive segment. Engates was one of the leading forces behind Rackspace's Microsoft Gold Certification.

Prior to joining Rackspace, Engates was a founder of Internet Direct, one of the oldest and largest Internet service providers in Texas.

Engates is a graduate of the University of Texas at San Antonio and holds a B.B.A. in Accounting.

Klee Kleber, VP, Product & Marketing

lee is the Vice President of Product and Marketing, responsible for developing our product and service offerings and building the global Rackspace brand. His team focuses on understanding the customer, creating IT hosting offerings that deliver Fanatical Support®, communicating that value to the market and ultimately extending our lead in the hosting industry.

Prior to joining Rackspace, Klee was Vice President of Marketing for Segway, Inc. where he managed global marketing for the Segway Personal Transporter. Before Segway, Klee spent 10 years at Dell, Inc. where he served as a marketing Vice President responsible for a range of products and customer segments in the U.S., Europe and Japan.

Klee holds a Bachelor of Arts degree from Rice University in Economics and German as well as an MBA from the Wharton School of the University of Pennsylvania.

Bruce Knooihuizen, CFO

Bruce Knooihuizen joined Rackspace as the Chief Financial Officer after 11 years with Dobson Communications Corporations in Oklahoma City where he was the Executive Vice President and Chief Financial Officer of the $1.4 billion rural and suburban wireless company. In his new role at Rackspace, Bruce is responsible for the companys fiscal function and performance, treasury management, capital structure, investor relations and supply chain management.

Bruce has been in the communications business his entire career. After earning his bachelors degree in finance from Miami University in Oxford, Ohio and an MBA in Finance from the University of Cincinnati, he began his career with The Ohio Bell Telephone Company in 1980. After eight years he moved to Ameritech Applied Technologies in Chicago as Director of Accounting Operations, then to Ameritech Cellular as Controller and Treasurer. In 1994 he joined in with other executives as part of a management buyout of Westlink Holdings, Inc. in San Diego, a $75 million wireless provider where he served as CFO before moving to Dobson two years later.

Frederick Mendler, VP, Fanatical Support - Managed

Frederick Mendler is responsible for Rackspace's Managed Service Level segment. It is his job to ensure Fanatical Support® is a reality for Rackspace customers and to provide the right tools and environment for Rackspace employees to deliver it. Mendler takes pride in building teams of dedicated and enthusiastic Rackers and enabling and empowering them to perform fanatically for their customers.

Initially a marketing consultant working with Rackspace, Mendler was exposed to the culture of Fanatical Support. In January 2003 he joined the company as an Account Manager. His gift and passion for customer service was immediately apparent. With his ability to support both Rackspace customers and employees he quickly rose through the ranks, becoming the Director of Fanatical Support and, ultimately, Vice President, Fanatical Support—Managed.

Prior to joining Rackspace, Mendler held management positions with several customer service focused national retailers, as well as positions with a variety of public relations and marketing firms working on high-tech accounts.

Mendler graduated from Texas State University with a Bachelor of Arts in Political Science and a minor in Mass Communications.

Kiprian Miles, VP, Information Technology

As the Vice President of Information Technology, Kip is responsible for Rackspace's internal enterprise application development and support. Prior to joining Rackspace, Kip spent the past five years working for Golfsmith International as the Vice President and Chief Information Officer. There he developed enterprise applications such as Point of Sale and Merchandise Replenishment while leading the delivery of Oracle's eBusiness suite, including financials, order entry, supply chain management, and human resources modules. During this time, he reduced overall IT costs while enabling 65 percent revenue growth. Over his accomplished career, Kip has held leadership positions at Office Depot, Alcoa, Kmart and R.L. Polk & Company.

Kip graduated from University of Michigan-Dearborn with a Bachelor of Science in Physics.

Lew Moorman, SVP, Strategy & Corp. Development

Lew Moorman is instrumental in driving strategic planning, product development and new business initiatives for Rackspace. He joined the company in April of 2000 and has served a variety of strategy and marketing roles throughout the company's growth. Before joining Rackspace, Moorman held several positions at the management consulting firm McKinsey & Company, advising a variety of high technology clients on critical strategic issues.

Moorman received a B.A. from Duke University and a J.D. from Stanford Law School.

Karl Pichler, VP, Finance

Karl Pichler oversees Rackspace's business model with the mission to continuously improve the company's profitability and capital efficiency. Prior to joining Rackspace, Pichler served as Vice President of the North American middle market advisory practice at Stern Stewart & Co., a global consulting firm specializing in management, valuation and incentive applications of economic profit under its trademarked name of EVA. In his earlier career, Pichler was a research fellow at the Institute for Financial Management at the University of Bern in Switzerland and worked as a business analyst at Swiss Bank Corporation.

Pichler is a CFA charterholder and graduated Magna Cum Laude from the University of Bern, Switzerland, receiving a Licentiate Rerum Politicarum in Business Administration and Economics.