ServiceFrame™ is an industry leading solution to store and manage all aspects of your SLA reporting centrally. Key details on the solution can be found at http://www.serviceframe.com/Features.aspx . ServiceFrame™ is an online application where service providers input on a monthly basis their level of adherence to the commercial/contractual KPIs they have agreed with clients. These KPIs are presented to the client organisation on a dashboard. This offers an advantage to the client in that they can now see the performance of all service providers in one place. (at the very least eliminating the current difficulty of having multiple sets of reports and spreadsheets from different providers).
Oblicore: Oblicore is the world's leading provider of Service Level Management (SLM) software and Service Level Agreement… See Company Profile »