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SNAPin Software Overview
SNAPin Software provides on-device self-service software for mobile operators that lets them interact with their subscribers in real-time and in the context of their current mobile behavior. The company’s handset-based SelfService product suite enables the delivery of interactive promotions, the resolution of most customer support problems, and allows operators to deliver a branded service...More»
SNAPin Software provides on-device self-service software for mobile operators that lets them interact with their subscribers in real-time and in the context of their current mobile behavior. The company’s handset-based SelfService product suite enables the delivery of interactive promotions, the resolution of most customer support problems, and allows operators to deliver a branded service experience to their subscribers.
SNAPin Software was founded in 2003 by renowned technologist Brian Roundtree and now has offices in Bellevue, Washington and London, UK. SNAPin has successfully completed several commercial pilot deployments with leading mobile operators in the US and Western Europe, including live trials with over 10,000 subscribers. The company’s patent-pending SelfService software has won several awards, including being named by Nokia as Best Productivity Application and Innovator of the Year.«Less
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| Name: | SNAPin SelfService Care |
| Product URL: | http://www.snapin.com/prod_care.html |
| Description: | SNAPin SelfService Care intercepts calls made by users to customer support, solving as many as 3 out of 4 customer problems right on the device without requiring any access to a live agent. After the call is intercepted, SelfService plays an audio greeting and presents the user with personalized tools to resolve most support issues on the device. Additionally, operators can segment the subscriber base and present different tools to groups such as youth, high-value, and enterprise subscribers. SNAPin SelfService Care also automatically diagnoses and repairs critical device and network settings even before the subscriber notices that a problem exists. For example, settings required for roaming, messaging, or data networking, and even those associated with media or enterprise applications can all be automatically repaired. SelfService Care also enables real-time remote troubleshooting over-the-air (OTA). |
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10/17/2008 01:14PM by lmueller
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