SpeechCycle Overview
SpeechCycle is leading a new generation of speech self-service solutions. SpeechCycle (formerly Tell-Eureka) is a leader in providing innovative call center automation technology to resolve technical support problems over the telephone without live agent assistance. Today, SpeechCycle’s on-demand service processes millions of calls every month from call centers all over the country for some of the...More»
SpeechCycle is leading a new generation of speech self-service solutions. SpeechCycle (formerly Tell-Eureka) is a leader in providing innovative call center automation technology to resolve technical support problems over the telephone without live agent assistance. Today, SpeechCycle’s on-demand service processes millions of calls every month from call centers all over the country for some of the largest US cable and broadband companies.«Less
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Funding
| Date | Type | Capital Amount | Post-Money Valuation | Investors |
|---|---|---|---|---|
| 03/2007 | Series A | 10M | Unknown |
Products
| Name: | SpeechCycle’s LevelOne Broadband Agent |
| Product URL: | http://www.speechcycle.com/products/broadband.asp |
| Description: | SpeechCycle’s LevelOne Broadband Agent works with callers to identify and resolve technical support problems for High Speed Internet services. Callers are interactively encouraged to describe symptoms. SpeechCycle’s speech recognition dialogs then can work with available billing, provisioning, diagnostic and outage systems to identify the caller’s specific equipment, pinpoint issues, provide a resolution where possible, and connect to an agent when necessary. |
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SpeechCycle to Participate in BroadSoft Connections 2009 Customer Conference
Oct 26, 2009 - 0 comments
SpeechCycle Ranked Number 67 Fastest Growing Company in North America on Deloitte’s 2009 Technology Fast 500™
Oct 21, 2009 - 0 comments
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