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SpeechCycle Overview
SpeechCycle is leading a new generation of speech self-service solutions. SpeechCycle (formerly Tell-Eureka) is a leader in providing innovative call center automation technology to resolve technical support problems over the telephone without live agent assistance. Today, SpeechCycle’s on-demand service processes millions of calls every month from call centers all over the country for some of the...More»
SpeechCycle is leading a new generation of speech self-service solutions. SpeechCycle (formerly Tell-Eureka) is a leader in providing innovative call center automation technology to resolve technical support problems over the telephone without live agent assistance. Today, SpeechCycle’s on-demand service processes millions of calls every month from call centers all over the country for some of the largest US cable and broadband companies.«Less
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Funding
| Date | Type | Capital Amount | Post-Money Valuation | Investors |
|---|---|---|---|---|
| 03/2007 | Series A | 10M | Unknown |
Products
| Name: | SpeechCycle’s LevelOne Broadband Agent |
| Product URL: | http://www.speechcycle.com/products/broadband.asp |
| Description: | SpeechCycle’s LevelOne Broadband Agent works with callers to identify and resolve technical support problems for High Speed Internet services. Callers are interactively encouraged to describe symptoms. SpeechCycle’s speech recognition dialogs then can work with available billing, provisioning, diagnostic and outage systems to identify the caller’s specific equipment, pinpoint issues, provide a resolution where possible, and connect to an agent when necessary. |
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SpeechCycle Awarded Patent for Repeat Caller Process
Feb 6, 2012 - 0 comments
SpeechCycle and Echo Research Study Reveals Customer Experience Trends for Service Provider Market
Oct 11, 2011 - 0 comments
SpeechCycle’s Continued Growth Leads to Expansion in Asia Pacific
Sep 27, 2011 - 0 comments
SpeechCycle and Novauris Partner to Enhance Leading Customer Service Solution
Aug 9, 2011 - 0 comments
SpeechCycle Appoints Scott Kolman Senior Vice President of Marketing
Jul 26, 2011 - 0 comments
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