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TuVox Overview
TuVox provides enterprise software to revolutionize voice self-service. TuVox creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. Built completely on open standards, TuVox's enterprise software can automate virtually any type of call - including natural language call routing, self-service transactions,...More»
TuVox provides enterprise software to revolutionize voice self-service. TuVox creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. Built completely on open standards, TuVox's enterprise software can automate virtually any type of call - including natural language call routing, self-service transactions, information requests and product support. TuVox has pioneered industry-leading SmartGen™ technology that allows enterprises to quickly create highly sophisticated and conversational speech applications from their existing content, data and business processes. TuVox's mission is to create voice automation that is so effective that callers will freely choose it over a live agent, and to make voice automation so cost-effective that any enterprise can deploy it.«Less
Key People
Management
- Steven Pollock, Executive Vice President
- Neil Storey, VP Professional Services
- Silke Witt-Ehsani, VP Design Center
- Sam Law, VP Engineering
- Alexander Evans, General Manager
- Rick Davison, VP Sales
- Mark Lazar, CEO
- Ashok Khosla, CTO
- AJ Johnson, VP Business Development
- Joseph McCarthy, VP Finance
- Christoph Mosing, VP Professional Services
- Julie Coates, VP Sales
- Jeff Langston, VP Engineering
- John Kirst, SVP Sales & Business Development
- Priscilla Morgan, CFO
Board of Directors
Funding
| Date | Type | Capital Amount | Post-Money Valuation | Investors |
|---|---|---|---|---|
| 12/05/2007 | Series E | 20M | Unknown |
Products
| Name: | On Demand Speech Applications |
| Product URL: | http://www.tuvox.com/ivr_solutions/ivr_speech_recognition/VoiceXML_VXML.html |
| Description: | On a mission to replace every annoying touch-tone system in existence, TuVox makes it easier than ever to provide On Demand conversational speech for your callers. TuVox On Demand. TuVox offers a wide range of voice self-service applications, including the award-winning TuVox Perfect Router™ and TuVox Knowledge Voice™, all of which are available in a pay-as-you-go On Demand model. Other TuVox On Demand speech applications include more than 50 Self-Service Modules, Live Agent Time Savers, and custom applications. TuVox also offers Virtual Call Center functionality in partnership with Genesys, including intelligent routing across multiple call centers and agent screen-pop. TuVox's pure VXML architecture achieves maximum possible portability, risk mitigation and vendor independence. TuVox On Demand provides Web-based access to reports and options to manage, update and change key aspects of the caller experience. |
| Screenshots: |
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West Interactive Acquires TuVox
Jul 22, 2010 - 0 comments
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