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Integrated Billing and Fraud Management
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Vindicia Overview

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Vindicia offers an integrated, on-demand billing and fraud management solution for online merchants. Vindicia CashBox(TM) is a best-of-breed billing system for creating and managing recurring and real-time payments and helps merchants improve customer retention and maximize profit. Vindicia ChargeGuard(TM) provides automated fraud screening and chargeback management services that enable merchants...More»

3200 Bridge Parkway Suite 202 Redwood City, CA 94065 Map it »
650-264-4700
2003
Business Internet
Security
Corporation
Private

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Products

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Name:Vindicia. CashBox
Product URL:http://www.vindicia.com/products/CashBox.html
Date Launched:12/2006
Description:The success of any online merchant is tied to how well it acquires and retains customers. Vindicia CashBox is designed with the underlying premise that billing and fraud management are critical to drive the fundamentals of profitability.

With CashBox, online merchants are able to create and grow predictable revenue streams while lowering ongoing customer acquisition costs. CashBox addresses the needs of online merchants of any size and scale who offer intangible goods and services across a wide range of industries.

Key Features

• Global Transaction Support – Bill worldwide using local currencies, languages, and payment methods while adhering to global tax codes

• Billing Administration – Online portal interface allows business users to have full control over creating and managing products, promotions, pricing plans, and customer communications

• Advanced Payment Logic – Automate renewals and reduce payment failures through multiple payment methods per transaction, optimized billing schedules, and Account Updater support

• Scalability and Reliability – Over 73 million transactions handled on Vindicia’s platform in 2008 while maintaining 99.99+ % uptime

• Business Model Flexibility – Support for pre and post paid business models including subscriptions, metered usage, pricing tiers, one-time purchases, invoicing, virtual goods, virtual currencies, loyalty programs and more.

• Reporting – Powerful built-in reporting capabilities provide real-time metrics on business and financial data to help you analyze your products, affiliates, and promotions

• Flexible Merchandizing –Design unlimited billing plans and trial offers to cross-sell and up-sell existing customers while maximizing new customer acquisition

• Security and Compliance – Leverage Vindicia’s certified PCI Level 1 Services Provider and SAS 70 Type II audited infrastructure

• Integrated Fraud Management – Built-in fraud screening and chargeback management tools help minimize fraud and recover lost revenue

• Customer Support – Support teams can quickly view a customer’s entire billing history, including any fraudulent activity, and easily manage customer accounts, issue refunds, update payment methods and more using Vindicia’s portal interface.

• Standards Based – Companies can quickly and easily integrate Vindicia CashBox into their product, site and operational systems with our powerful and flexible SOAP-based API through one of our popular client libraries or create their own library with our WSDL files.
Name:Vindicia ChargeGuard
Product URL:http://vindicia.com/products/ChargeGuard.html
Date Launched:06/2004
Description:Vindicia ChargeGuard is the ideal hosted fraud management solution to minimize both false positives and a merchant’s chargeback rate. ChargeGuard customers see a dramatic reduction in the number of chargebacks in addition to the considerable amount of revenue recovered from the chargebacks we fight, typically with a 60-85% win rate.

Leveraging our solution and the best practices from our merchant services team, one of our ChargeGuard merchants was able to reduce their chargeback rate from 5% initially to less than 0.5% in just a few months.

Features

• Fraud Screening – Creates a real-time chargeback probability score for each transaction based on multiple variables including IP address geolocation, address verification (AVS), BIN validation, email analysis, proxy detection and knowledge learned from Vindicia’s database of chargebacks across our network of merchants

• Dispute Resolution –Vindicia’s Merchant Advocates leverage automated processes and relationships with issuing banks to fight and win disputes on your behalf

• Timely Reports – On-demand reports provide data on fraud type, payment type, BIN, and affiliate while providing a unified view across multiple payment methods, products or affiliate channels.

• Business Intelligence – Extensive analytics help you understand which business processes, affiliates, and products are the source of your chargebacks

• Global Chargeback Support – Support for multiple processors and card networks across the globe

• Scalability and Reliability – Over 73 million transactions handled on Vindicia’s platform in 2008 while maintaining 99.99+ % uptime

• Security and Compliance – Leverage Vindicia’s certified PCI Level 1 Services Provider and SAS 70 Type II audited infrastructure

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06/12/2009 12:57PM by jnusser

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