Chris Coles
Chris Coles is the President and CEO of HyperQuality, Inc, the premier contact center quality assurance firm. HyperQuality’s mission is to help companies improve their customer experience. They accomplish this through their proven and innovative methodology for evaluations and surveys, reliable and valid data, and powerful reporting software resulting in specific recommendations from the agent to the company-wide level.
Most recently, Coles was the Vice President and General Manager of the TelePresence Exchange Business Unit, one of the business units within Cisco’s Emerging Technologies Group. Under his leadership, TXBU was responsible for developing a services portfolio around the TelePresence products, which will enable and catalyze global coverage of the Cisco TelePresence solutions.
Prior to Cisco, Coles led the global business for Home Entertainment Solutions at Siemens Communications; this line of business focused on IPTV solutions for service providers worldwide. The Siemens role was the result of an acquisition by Siemens of Myrio Corporation in 2005, a software company where Coles had been the President and CEO for several years prior to the acquisition.
Coles has more than 25 years of experience in network services, software and associated professional services. He has also held a variety of executive operating and strategy roles at Qwest Communications, AT&T, TCI and U S WEST.
Coles holds a Masters of Business Administration from the University of Denver and a Bachelors degree from Colorado College.
Additional Information
No additional information has been added yet. Add a LinkedIn URL.
Invested In
No investments.