Scott Ackerman
Scott is responsible for further fostering eHarmony's commitment to delivering the gold standard in customer service. He brings more than 15 years of experience in managing customer care programs for several national and global consumer brands. Prior to joining eHarmony, Scott served as the vice president for customer care and call centers for Cendant where he was responsible for developing and managing customer service operations for the Orbitz, CheapTickets and Lodging.com brands. Under Scott's leadership, Orbitz ranked No. 1 in online customer experience in 2003 and 2004, and was the first travel web company to take a proactive approach and send care alerts updating customers about events that could affect their upcoming trip. Other past experience includes executive customer care responsibilities at American Airlines, Northwest Airlines and US Airways. He holds a J.D. from the Beasley School of Law at Temple University and a B.A. in business communications from Pepperdine University.
Affiliated Companies
Vice President of Customer Care
Additional Information
No additional information has been added yet. Add a LinkedIn URL.
Invested In
No investments.